Job Details
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Job Description
Job Responsibility including but not limited to:
People:
- Manage on-board, train, develop and provide succession planning for all staff in the store.
- Follow up with management team to ensure proper training and staff assessment is being completed.
- Create and act on plans for future people development needs within the store.
- Maintain an overview of all Employee Relations responsibilities in the store to ensure a positive work environment.
Commerciality:
- Actively work with garments, including processing, stocking, replenishing, folding, hanging, displaying and merchandising to maximize selling opportunities.
- Manage and ensure stock level is appropriate to maximize selling.
- Ensure the garment presentation, garment level and visual standards are presented according to the plan expectations.
- Ensure and follow up on all activities concerning campaigns, promotions and sales activities in his/her store.
Operations:
- Perform cash office operational functions.
- Ensure proper staff planning according to budget, SPH and store needs.
- Establish, monitor and follow up on sales goals, sales plans and sales budgets with District team to optimize profit.
- Execute reductions, price changes and transfers.
- Unload delivery truck, receive, open and unpack merchandise and label merchandise with security tags.
- Follow and execute safety and security routines to prevent loss and guarantee employee and customer safety.
- Have working knowledge and oversee use of all company systems in stores.
Customer Service:
- Provide direct customer service on the sales floor.
- Lead by symbolic example mentoring staff in providing high-quality direct and indirect customer with the 5 basic demands on the selling floor, in the fitting room and at the cash point.
- Ring on the register, report and handle all required transactions, issue receipts and pack merchandise.
Financial Accountability:
- Establish and oversee plans, budgets and variable costs for store; work with comparable sales to last year, sales to budget and future sales trends to maximize profitability with the District team.
- Accurate recording of sales figures.
Job Requirements
Minimum Candidate Qualifications
- High School graduate or equivalent.
- Preferably 4–6 years of retail management experience or comparable experience.
- Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.) for a short distance.
Competencies:
- Exceptional customer service and interpersonal skills.
- Proven organizational and analytical skills.
- Consistently show ability to be sales-driven and results-oriented by taking action, relating all decisions back to store results and working to improve.
- Strong merchandising skills with the ability to drive the business through creativity and extensive fashion knowledge.
- Ability to take own initiative and take responsibility for actions.
- Ability to be clear and convincing when communicating goals, information and expectations to team.
- Basic computer skills, such as browser navigation, software interaction and data entry, are needed.
- Open availability including evenings and weekends.
