Help Desk Engineer

URANIUM -
Cairo, EgyptPosted 6 years ago

195Applicants for1 open position

Job Details

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Position Overview

The candidate will be responsible for providing IT support to employees over the phone, in person, and by email.
The candidate will also be responsible for solving other types of IT problems when called upon.

Key Responsibilities

Provides first and second level technical support for helpdesk inquiries
Provides hands on solutions at the desktop, mobile device, and Printers
Log and document all helpdesk issues
Performs troubleshooting and problem diagnoses for hardware and software requests
Creates and maintains IT standard procedures documentation
Identifies and escalates situations requiring urgent attention
Generates high customer satisfaction by providing excellent customer service skills

Required Skills/Qualifications

Good English skills
Good problem solving and interpersonal skills
Ability and willingness to learn new systems and technologies
Detail oriented worker with solid work ethic
2 years’ experience in a support desk role
Strong analytical and problem solving skills
Ability to work independently with minimal supervision
Ability to work in a team environment
Strong written and verbal communication skills
Ability to work effectively in a high paced environment managing priorities to meet deadlines
Strong knowledge with Windows XP, 7, and 8
Strong knowledge Microsoft Office (2007-2013) Microsoft Windows
Basic awareness of IP networks

Desired Skills