Applications Specialist – Sales Buzz

Provide operation support for IT applications

• Report, respond and resolve issues , customer requests and problems.
• Ensuring the integration of all systems components; e.g. procedures, databases, policies, software, and hardware.
• Assuring software and systems quality and functionality.
• Writing and maintaining documentation.
• Monitoring systems resources including performance, capacity, availability, and recoverability.
• Ensuring systems availability, functionality, integrity, and efficiency;
• Maintaining systems configuration.
• Diagnosing and resolving problems in response to customer reported incidents whenever possible.
• Maintaining problem tracking and resolution databases.
• Applying customer support policies, procedures, and standards.
• Identify and resolve issues and problems whenever possible.

Carry on all routine tasks that assure proper and healthy applications utilization

• Assure users have the right access to the authorized applications/modules in regular basis.
• Assure the right versions of modules/reports are used.
• Report any miss-using for responsibilities or user access to applications.
• Report any manual entries for data have relevant agreed applications/modules.
• Perform primarily training to all employees as requested from IT management or user manager/s.
• Report any issues in the infrastructure that serves the applications under his supervision.
• Report periodic summary data processing for all users, modules, applications.

Help in building robust IT environment

• Consulting with customers to identify and specify requirements.
• Analysing and refining systems requirements.
• Translating systems requirements into applications requirements.
• Ensuring the rigorous application of information security/ information assurance policies, principles, and practices to the delivery of application software services.
• Implementing security procedures and tools.
• Test and debug programs according to detailed requirements.

Participate in new or modified IT Applications projects

• Participate in planning of systems implementation;
• Preparing business cases for the application of IT solutions;
• Working with customers to test applications;
• Applying systems administration standard operating procedures;
• The installation and integration of systems fixes, updates, and enhancements;
• Meet with customers to collect information about business requirements;
• Document customer business rules;
• Install, configure, upgrade, and troubleshoot software components;

Participate in Implementing and help in business development

• Evaluating new applications software technologies;
• Researching, evaluating, and providing feedback on problematic trends and patterns in customer support Requirements;
• Providing user/customer training;
• Update manuals, instructions, and operating procedures;
• Participate in the planning and delivery of a full range of customer support services to the organization;