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Job Description
- Provide office support services in order to ensure efficiency and effectiveness within the office
- Receive, direct and relay telephone messages and fax messages
- Direct the general public to the appropriate staff member
- Maintain the general filing system and file all correspondence
- Assist in the planning and preparation of meetings, conferences and conference telephone calls
- Make preparations for meetings
- Maintain an adequate inventory of office supplies
- Respond to public inquiries
- Provide word-processing and secretarial support
- Type confidential documents on a word processing system
- Day to day administrative duties to support the whole HR team.
- Manage and monitor activities of all employees in the Front Office department making sure they adhere to the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed.
- Inform all Front Office staff of daily activities, group and VIP arrivals as well as special requests and repeat guests. Check accommodations, making sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriate.
- Communicate with other departments in a friendly and professional manner
- Handle incoming telephone calls and other guest communication in a discreet fashion
- Accurately communicate issues arising from day to day operations
- Handle offers via phone or mails to be communicated to sales team for potential clients
- Other duties as required
Job Requirements
- Bachelor’s Degree from an accredited college or university, preferably in Commerce and business administration.
- Females only can apply for this position.
- Minimum 1-year experience in the same field.
- Maximum age 28 years old.
