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Camera Customer Service Speciali...

Sykes Enterprises - Maadi, Cairo

Camera Customer Service Specialist - Photography

Sykes Enterprises - Maadi, CairoPosted 1 month ago
30Applicants for3 open positions
  • 6Viewed
  • 5In Consideration
  • 2Not Selected

Job Details

Experience Needed:
Career Level:
Education Level:
Salary:
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Skills And Tools:

Job Description

Job description:

  • Daily tasks
  • Maintaining long-term relationships with pro customers by offering outstanding and professional customer support via phone and email: troubleshooting, product and technical information, following up on escalations
  • Using CRM to collect and track interactions with pro customers
  • Handling of pro member applications, handling of pro member and product registrations, requesting welcome-kit shipments for new members
  • Repair booking and close follow-up with service centers, loan unit booking when needed
  • Following up on loan unit stock, making sure it stays up to date based on pro customers’ needs
  • Collaboration with different teams such as SQE teams (Engineers, CCO, Service Team) and Service Centers
  • Staying up to date with pro customer base, different market events, and NPIs
  • Searching for relevant information/investigating on technical topics to provide answers to pro customers’ queries
  • Additional points: working hours, salary, other benefits, test units 

 

Job Requirements

  • Education: B.A. in Photography or similar and/or
  • Photography career and extensive experience: different photography genres, portfolio, www, participation in different events and exhibitions
  • Hard skills: technical and product knowledge* (see below), language skill requirements
  • Soft skills: interpersonal skills, communication skills
  • Additional points: member of a photography association, own equipment, experience in customer-facing roles

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