Customer Support Specialist
Fission -
Maadi, CairoPosted 7 years ago40Applicants for1 open position
- 22Viewed
- 4In Consideration
- 3Not Selected
Job Details
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Job Description
- Reply to inquiries via telephone, e-mail and live chat
- Use available resources efficiently to assess the customer’s issue and recommend valid solutions
- Escalate unresolved issues to the appropriate Program Manager or supervisor
- Record details of each customer interaction and any actions taken
- Follow up on any customer issues requiring additional research
- Maintain adequate knowledge of all internal software and systems
- Communicate with Vice President of Customer Care and/or Operations team regarding status of issues
Job Requirements
- Ability to work well with all levels of management and staff while maintaining a professional and diplomatic demeanor
- Excellent written and verbal communication skills
- Excellent interpersonal skills
- Ability to prioritize and integrate a proactive approach to assignments
- Ability to request assistance as needed
- Strong technical aptitude with the ability to quickly learn and adjust to new systems
- Strong analytical, problem solving and decision making skills
- Effective organizational and time management skills
- Proficiency in written and verbal English required, bilingual English/Chinese skills preferred
