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Job Description
- Visiting resorts to ascertain accommodation quality and suitability
- Liaising with coach operators, airlines, hoteliers and resort reps
- Agreeing service levels, contracts and costs.
- Confirming customer names with airlines/hotels
- Handling bookings, invoicing and issuing of tickets
- Deciding how many holidays to sell each season and the resorts/countries to us
- Providing pricing information
- Predicting profits or number of bookings.
- Collecting, evaluating and responding (as appropriate) to customer feedback.
- Using market research information to guide decisions
- Producing brochures and internet-based information
- Marketing holidays to clients via travel agents, websites, brochures and television advertising
Job Requirements
- Bachelor degree in tourism, Business Administration, Marketing or relevant field
- 2-3 years’ experience in similar position.
- Hands on experience with customer service
- An ability to grasp clients’ needs and to increase customer engagement
- Solid knowledge of MS Office (MS Excel in particular)
- Excellent communication and negotiation skills
- Analytical and time-management skills
