Senior Training Manager – Sales Channels
OSN -
Cairo, EgyptPosted 4 years ago193Applicants for1 open position
- 14Viewed
- 0In Consideration
- 1Not Selected
Job Details
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Job Description
Planning & Organization
- Create a digital learning platform / digital learning portal tailored to and accessible for all sales channels to facilitate on-going, live/virtual on the job training.
- To design content / product and industry relevant online modules and selling programmes tailored to all sales channels and stakeholder requirements (ie Business to consumer and Business to Business selling modules)
- Develop Digital learning, measurement and scheduling capabilities.
- Align OSN Segments Quality insights to training and development programme priorities to ensure high quality sales and maximum customer lifetime. Financial Excellence (budgets, revenue/profit and costs)
- Track correlation or training programmes completion (online exams and test modules) correlated to agent and channel productivity, continually enhancing the training proposition / methodology & capabilities.
- Measure sales channel module completion rates with sales channel customer lifetime value.
- Consolidate customer/agent manager insights and feedback in order to continually adapt and update online training modules.
- To manage the maintenance of training records and training spend according to budget
- Customer Excellence (internal/external customer engagement and relationship management)
- To monitor individual and group sales performance ensuring sales agents have the knowledge, skill and confidence to match our products and services to the customer’s needs.
- To ensure Product/Content/Experience Value Added Services knowledge (including policies and processes) are measured against the latest Sales Value Proposition document.
- Understand different channel customer requirements and consolidate market feedback to design training programmes relevant for the Channel.
People Excellence (internal/external customer engagement and relationship management)
- A training and learning enthusiast with the ability to influence, motivate and educate.
- Technology and digital know how in the training and communication fields.
- Business to consumer: Internal stakeholder management. Understand of channel KPI’s, performance drivers and barriers and a source of information related to product, content business rules and sign up processes.
- Business to business: External stakeholder management with OSN Business key accounts and how OSN will be able to benefit commercial properties to maximize customer lifetime value.
- Digital learning, communication (virtual) and learning material platforms.
- Motivate and educate face to face and virtually.
- Passionate about learning and development.
- Leader and coordinator of multiple stakeholder requirements with limited resources.
- Resourceful in finding solutions with limited budget.
Job Requirements
Experience required:
- Proven experience in designing and delivering training in a digital / virtual / remote environment across multiple markets and time zones.
- Remote learning and working
- Ability to quickly assimilate and adapt information and convert into exceptional training collateral / delivery.
- Strong experience in coaching and developing others in a cross-channel sales environment.
- Excellent organization, planning and communication skills (Arabic speaker a must).
- Budget management. Experience with Microsoft Office suite of products.
Education requirement:
- Bachelor's degree or equivalent in T&D/L&D.
Knowledge & Skills:
- 7+ year’s work experience in a similar position (ideally Media/Telecoms) – Retail and digital learning background.
- Strong evidence of delivering long-term commercial results through robust training delivery.
- Highly self-motivated and able to act on own initiative and make decisions.
- Demonstrable success at building relationships at all levels and acting on their needs.
Competencies:
- Technology and digital transformation
- Change Orientation/Flexibility
- Communication
- Commitment to results
- Customer Orientation
- Developing Self & Others
- Leadership & Management
- Planning & Organizing
- Problem Solving & Decision Making
- Strategic Thinking
- Teamwork
