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Customer Service Specialist - Alexandria

GranTech Group
Alexandria, Egypt
Posted 6 years ago
223Applicants for3 open positions
  • 142Viewed
  • 16In Consideration
  • 5Not Selected
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Job Details

Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:

Skills And Tools:

Job Description

  • Resolve customer complaints via phone or face to face.
  • Greet customers warmly and ascertain any problem they may have.
  • Advise on any information the customer may need.
  • Work with customer service manager to ensure proper customer service is being delivered.
  • Resolve problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Coordinate with other departments to Solve Customers' Complaints.

Job Requirements

Requirements:

  • Bachelor's Degree in any related field.
  • 2-5 years of experience preferably in the same field.
  • Alexandria resident

Skills:-

  • Verbal Communication,
  • Phone Skills,
  • Listening,
  • Data Entry Skills.
  • Excellent presentation, communication, negotiation & leadership skills
  • Able to work under pressure
  • Good command of MS Office.
  • Presentable.

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JobsCustomer Service/SupportCustomer Service Specialist - Alexandria