Job Details
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Job Description
- Writes about technical subjects for technical and nontechnical audiences.
- Creates scripts for video tutorials.
- Tests and updates existing documentation.
- Adheres to and updates in-house style guide.
- Creates infographics and screenshot markups.
- Write, edits, and help sections updates User Experience (UX) and User Interface (UI) copy.
- Creates and builds out user assistance infrastructure, including how-to sections, FAQs, and Help sections.
- Updates, edits, and proofreads written materials such as product manuals, user manuals, how-to guides, and FAQs.
- Works closely with subject matter experts, engineers, developers, and product marketing team.
- Monitors analytics on usage of online product training materials as well as those embedded within the product.
- Collects user data to determine areas of documentation that need revision and updating.
- Will also serve on quality design, product development, or user experience teams.
- Writes explanations of care interventions that are understandable for patients, families, and medical personnel at all levels of expertise.
- Works with scientists and researchers to draft grant proposals and write articles for non-specialist readers.
- Other duties as assigned for the benefit of the project.
Job Requirements
Technical Writer Qualifications/Skills:
- Ability to write user-friendly, engaging copy about highly technical subjects.
- Ability to understand and accurately translate technical information for a general audience.
- Knowledge of coding and scripting languages, such as C++, Python, HTML, CSS, and JavaScript.
- Familiarity with content and learning management systems (CMS and LMS).
- Facility with documentation publishing software
- Excellent problem-solving ability and attention to detail.
- Ability to effectively use of analytics to improve user-facing content and applicant programming interface (API).
- 2-3 years of past experience working with Agile/Scrum or similar collaborative tools a plus.
Education, Experience & Licensing Requirements:
- BA in English, writing, communications, curriculum development, or software/computer engineering.
- MA in technical writing a plus.
- Society of Technical Writers certification a plus.
- Strong written communication skills.
- Ability to prioritize multiple simultaneous deadlines.
- 3-5+ years of technical writing experience.
- Experience with product development, including past use of product development software.
- Teaching, grant writing, or scientific publishing experience a plus.
- Portfolio of technical writing samples for review required.