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Job Description
Our client is a Major IT, Cloud Services company in Egypt with Headquarters in the UK, and they're looking for Telesales Representatives with the following roles:
- Contact potential or existing customers to brief them about company's Products.
- Answer questions about company's products.
- Ask questions to understand customer requirements and close sales.
- Direct prospects to the field sales team when needed.
- Enter and update customer information in the company's CRM application.
- Do customer visits when needed.
- Handle grievances to preserve the company’s reputation.
- Go the “extra mile” to meet sales quota and facilitate future sales.
Job Requirements
- Bachelors degree, preferably in business or Information Systems.
- 1+ year(s) of experience preferably in an IT Company.
- Proven experience as telesales representative or other sales/customer service role.
- Excellent English language.
- Proven track record of successfully meeting sales quota preferably over the phone.
- Good knowledge of relevant computer programs (e.g. ERP & CRM software).
- Excellent communication and interpersonal skills.
- Knowledge of ERP Market is an asset.
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