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IT Help Desk

Mahgoub Group
Nasr City, Cairo
Posted 6 years ago
336Applicants for2 open positions
  • 53Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

Experience Needed:
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Job Description

  • Installing and configuring computer hardware, software, systems, networks, printers and scanners
  • Planning and undertaking scheduled maintenance upgrades
  • Setting up accounts for staff, ensuring that they know how to log in
  • Solving password problems
  • Talking to clients and computer users to determine the nature of any problems they encounter
  • Responding to breakdowns
  • Investigating, diagnosing and solving computer software and hardware faults
  • Repairing equipment and replacing parts
  • Supervising junior engineering and technical staff
  • Obtaining replacement or specialist components, fixtures or fittings
  • Checking computer equipment for electrical safety
  • Maintaining records of software licenses
  • Managing stocks of equipment, consumables and other supplies

Job Requirements

  • Proven experience as a help desk technician or other customer support role
  • Tech savvy with working knowledge of office automation products, databases, and remote control
  • Good understanding of computer systems, mobile devices, and other tech products
  • Ability to diagnose and resolve basic technical issues
  • Proficiency in English
  • Excellent communication skills
  • BSc/BA in IT, Computer Science or relevant field

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