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Product Trainer - German Speaker (Multinational)

Pillars
Cairo, Egypt
Posted 6 years ago
23Applicants for1 open position
  • 22Viewed
  • 17In Consideration
  • 4Not Selected
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Job Details

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Job Description

Company Profile:

  • A world-wide active service provider for market leaders in telephony, electronic entertainment and IT. we offer flexible and professional solutions to our clients demands for all areas of customer service.
  • Become a member of our international and professional teams! we are looking for committed staff members for our customer service team.

Summary:
Deliver client focused training to address the new hire, product update & recursive training requirements of Stream’s Support Professionals. Responsible for monitoring, competency development, and delivery of a diverse set of educational programs including technical, soft skill and systems education.

Responsibilities:

  • Prepare and present training materials through lecture, hands on demonstrations, and supporting activities for technical, customer service and sales accounts.
  • Recommend curriculum modifications or enhancements to training management
  • Partner with operations management to evaluate the effectiveness of new hire and ongoing training.
  • Recommend curriculum or training process modifications to training management on the basis of internal customer feedback and/or quality results.
  • Assess student performance. Coach, deliver feedback and monitor student progress toward performance standards during Stream Line process.
  • Deliver performance information to Training & Service Delivery Managers OR managers of the employee at completion of new hire training.
  • Stay current on internal work processes, policies and procedures.
  • Participate and contribute to the continuous improvement of curriculum and department policies and procedures.
  • Determines learning objectives of instructional materials and organizes them into logical learning sequences based on needs analysis results.
  • Produces instructional materials for various instructional delivery methods including: computer-based training, interactive, classroom training and written job aides.
  • Measures the effectiveness of training programs using various feedback methods - focus groups, interviews, surveys, and revises programs based on results of evaluations.
  • Assist Training Manager in skills assessment of training staff via classroom monitoring and feedback.
  • Provide project leadership in support of curriculum development and process improvement activities.
  • Participate in client Train The Trainer sessions.
  • Acquire and maintain certification in Stream’s Instructor Certification Program.
  • Meet Product Trainer KPIs
  • Ensure Stream Line step goals are achieved by new hire classes.
  • Maintain knowledge on changes to client products, services, polices & procedures.

We Offer You:

  • A dynamic job within an international and dynamic company.
  • Fully paid training & nesting.
  • Performance based bonus and client's incentives for best achievers.
  • Irregularity payments for working on weekends, public holidays& overtime.
  • Medical, life and social insurance.
  • Transportation with free WIFI.
  • Online free training courses in sponsorship with best professional global development centers.
  • Corporate deals discount (preferential bank loans rate, Berlitz language courses discounts, B-tech preferential installments system).
  • Free GYM.
  • Internal career growth opportunities.

Job Requirements

  • Bachelor’s degree with a minimum of 3 years related experience.
  • Skill in providing an exceptional customer experience.
  • Ability to demonstrate a professional demeanor at all times
  • Demonstrate effective communicate skills in multiple setting
  • Posses a strong understanding of current technology
  • Ability to maintain a high level of energy when facilitating a class
  • Knowledge of adult learning theory
  • Ability to work with minimal guidance or supervision in a time critical environment.
  • Ability to be flexible and quickly adapt to changing business needs and processes.
  • Ability to work staggered support hours.
  • Ability to travel on a periodic basis. (approx. 5%)
  • Equivalent education or experience may be substituted for any of the above.

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