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Job Description
AVANCER an Australian account for #Egyptians only is now hiring #QUALITY_ASSURANCE_SPECIALIST
Main Duties:
- Identifying areas of service improvements and developing programs that improve the overall quality of the customer's experience when interacting with the Contact Center, and monitors the result of stated recommendations.
- Provides structured and timely recommendations; verbal and/or written feedback to Call Center leadership, Call Center operations, and the Training teams.
- Develops and conducts targeted group coaching sessions for analysts that address Service Quality deficiencies and/or improvement opportunities.
- Collaborates with call quality team members to identify and streamline processes and implement process standards that enhance service delivery and the customer experience.
Benefits:
- Salary is 3500 Gross (80%-20%)
- Social insurance .
- KPI'S (attendance- adherence ).
- Training is not Paid ( 3 days Only ).
Working Conditions:
- Working hours: 12 Hrs/day (from 12 AM to 12 PM)
- 8 Hrs/shift including breaks
- Work location: Maadi
- 2 days off (Sunday is fixed ) and the other day is rotational .
Job Requirements
- FLUENCY in English is a MUST
- Graduates or undergraduates , males only , Age limit is 32.
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