Quality Assurance Specialist

AVANCER an Australian account for #Egyptians only is now hiring #QUALITY_ASSURANCE_SPECIALIST

Main Duties:

• Identifying areas of service improvements and developing programs that improve the overall quality of the customer's experience when interacting with the Contact Center, and monitors the result of stated recommendations.
• Provides structured and timely recommendations; verbal and/or written feedback to Call Center leadership, Call Center operations, and the Training teams.
• Develops and conducts targeted group coaching sessions for analysts that address Service Quality deficiencies and/or improvement opportunities.
• Collaborates with call quality team members to identify and streamline processes and implement process standards that enhance service delivery and the customer experience.

Benefits:

• Salary is 3500 Gross (80%-20%)
• Social insurance .
• KPI'S (attendance- adherence ).
• Training is not Paid ( 3 days Only ).

Working Conditions:

• Working hours: 12 Hrs/day (from 12 AM to 12 PM)
• 8 Hrs/shift including breaks
• Work location: Maadi
• 2 days off (Sunday is fixed ) and the other day is rotational .