Browse Jobs
For Employers
Post JobLog inGet Started

Training & Quality Supervisor

Sykes Enterprises
Maadi, Cairo
Posted 3 years ago
183Applicants for1 open position
  • 121Viewed
  • 34In Consideration
  • 78Not Selected
Search other opportunities

Job Details

Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:

Skills And Tools:

Job Description

  • Design, develop and deliver proactive training for all business units.
  • Lead the training and quality team to meet strategic objectives.
  • Provide Business units data quality analysis and setting recover plans with Stakeholders.
  • Design, develop and deliver a proactive program of Leadership Skills training, for all appropriate staff, as required
  • Design, develop and deliver proactive training on HR issues for line managers, e.g. Absence Management, Disciplinary Procedure, Recruitment etc
  • Develop an annual training plan for all relevant staff
  • Facilitate the ad-hoc training needs identified for staff in conjunction with relevant line managers
  • Ensure that all necessary training equipment and facilities are available when required
  • Maintain records of attendance using the Learning Management System.
  • Provide regular reports on training activity

Quality

  • Ensure the site implements and maintains relevant quality principles and standards
  • Plan, develop and execute Internal Audits across the account
  • Highlight any service affecting non compliance and supports the operational team in resolving them
  • Document corrective actions and conduct follow up audits to ensure compliance
  • Assist in the planning, development and delivery of any projects identified by the Site Director, which are deemed conducive to heightening the quality of the organization
  • Provide technical specialized input to CSC Operational functions and Clients, where required

 

Job Requirements

  • Fluency in English is a MUST
  • Call Center experience is a must
  • Proven experience as Training and Quality Supervisor is a Must

Featured Jobs

Similar Jobs

Search other opportunities
JobsCustomer Service/SupportTraining & Quality Supervisor