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Job Description
- Design, develop and deliver proactive training for all business units.
- Lead the training and quality team to meet strategic objectives.
- Provide Business units data quality analysis and setting recover plans with Stakeholders.
- Design, develop and deliver a proactive program of Leadership Skills training, for all appropriate staff, as required
- Design, develop and deliver proactive training on HR issues for line managers, e.g. Absence Management, Disciplinary Procedure, Recruitment etc
- Develop an annual training plan for all relevant staff
- Facilitate the ad-hoc training needs identified for staff in conjunction with relevant line managers
- Ensure that all necessary training equipment and facilities are available when required
- Maintain records of attendance using the Learning Management System.
- Provide regular reports on training activity
Quality
- Ensure the site implements and maintains relevant quality principles and standards
- Plan, develop and execute Internal Audits across the account
- Highlight any service affecting non compliance and supports the operational team in resolving them
- Document corrective actions and conduct follow up audits to ensure compliance
- Assist in the planning, development and delivery of any projects identified by the Site Director, which are deemed conducive to heightening the quality of the organization
- Provide technical specialized input to CSC Operational functions and Clients, where required
Job Requirements
- Fluency in English is a MUST
- Call Center experience is a must
- Proven experience as Training and Quality Supervisor is a Must