Customer Service Manager (E-Commerce Store)

• We are a startup company looking for someone passionate to manage our online store.
• This is not a 9-5 job. This is online work and most of our team is spread across different timezones, so you must be able to coordinate with the team.
• We are a diverse team and open to people of all ages and backgrounds.
• This is a fast moving operation and our store is open 24/7
• The only thing we care about is results. So if you're ready to get the done, come and join us.

Primary Responsibilities:

• Responsible for all day-to-day operational aspects of the website including order fulfillment, shipping methods, payment methods and customer service.
• Recruit, train, onboard and evaluate internal and external human resources
• Manage overall SLA's, personnel, performance
• Establishing and monitoring clear management control
• Ensure team members achieve agreed standards in relation to their job assignments
• Promote culture, drive, passion and high attention to detail in team members
• Develop and implement corrective action plans to improve areas of deficient performance

Are you ready to join us in the journey as we take our organization to the next level? Come help design the future as part of a great company, and a team of great people!