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Moderation Specialist

Ebling
Dokki, Giza
Posted 4 years ago
162Applicants for1 open position
  • 90Viewed
  • 24In Consideration
  • 52Not Selected
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Job Details

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Job Description

Review and moderate all user-generated content and user profiles (either pre-, post- or reactive moderation) within forums, comments, images, videos and audio, liaising with the Legal and Community team where required

Responsibility:

  • Maintain the Moderation Guidelines and ensure they are up to date
  • Moderate communities located in social networking sites including Facebook, Twitter, Instagram , Live chat and other similar social media platforms, adapting methodology where appropriate
  • Regularly feedback insights gained from community moderation into the Social Media team
  • Monitor all industry and company information and news to anticipate potential issues
  • Respond to all social media comments and messages
  • Handling customers and after sales service
  • Coordination between orders and shipments
  • Respond , transfer and follow up the online complaints/requests and escalating when necessary
  • Create Reports about customers complaints and their status to be used on user experience enhancement. From (Facebook, Instagram, live chat,…etc.)
  • Regularly give a feedback about insights gained from community.
  • Follow up the online orders and make the outbound calls when needed
  • Actively manage client's social media pages including responding to fans, moderating pages and pro-actively engaging with users

 

Job Requirements

  • 2- 5 Years of experience.
  • Excellent command of both English and Arabic Languages
  • Internet / E-commerce Marketing and Advertising Background is preferred
  • Excellent computer & Microsoft program usage
  • Must have excellent communication and written skills in both Arabic and English
  • Aware to culture of gulf counters 

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