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Job Description
POSITION SUMMARY:
The Travel Counselor will play a critical role in provide superior customer service for ezzybooking’s Customer This position will be responsible for promoting and booking traveling arrangements for clients (individuals or businesses). The aim goal customers satisfaction and acquire an expanding in sales using all communication channels such as the phone, web chat, social media for easy communicate and promote customers loyalty.
Essential Job Function:
- Arrange travel for business and vacation customers through calls
- Interact with clients over Phone, Email, social media and Life chat.
- Handle inbound and outbound holidays packages for group and individual.
- Dealing with all hotels booking systems.
- Responsible for reservations and ticketing ,Re-validation, Reissue and Refund through Saber System
- Following Queue
- Issuing travel insurance
- Closing sales and follow up with clients "using above channels”.
- Provide superior customer service and help customer to select the right hotel over different travel destinations.
- Handling bookings, invoicing and issuing of vouchers.
- Drawing up complicated & tailored travel itineraries and ensuring that all the needs of the customers are met.
- Making arrangements for Ticket, transportation, accommodation, tours, and activities outbound travel.
- Meet sales targets.
Job Requirements
- 2-4 Years of experience
- Experience in Saber with Cancellation and refunds and reissuing is a MUST.