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Job Description
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Identify and suggest possible improvements on procedures
Job Requirements
- N+ or A+ courses ,MCC ,CCNA preferred
- Very good command in English (writing ,Reading and Speaking)
- Active and Able to work under pressure
- Has strong problem solving skills