Operations & Reservations Agent
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Heliopolis, CairoPosted 6 years ago75Applicants for5 open positions
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- 1In Consideration
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Job Description
- Follow up confirmations with hotels and get confirmation numbers.
- Send confirmations to agents or confirm in back office and acknowledge and insert confirmation number received from hotel.
- Issue proper vouchers and send to agents and hotels for offline bookings.
- Always follow up in the system for all booking status and make sure all confirmed.
- Negotiate with the supplier concerning any controversial situations such as when no rooms available until get, or special rates.
- Follow up with the suppliers after sale
- Reply all requests received to agents immediately if received during assigned working hours.
- Perform other duties assign by the immediate supervisor.
- Booking through online/offline suppliers.
- Handle invoicing and issuing of vouchers.
- Deal with online system bookings (Suppliers systems).
- Handle the hotels Reservations (entry and confirmation with hotels and suppliers).
- Find alternative solution if any problem exceeds the service level agreement.
- Solve system problems (wrong mapping, wrong room type, wrong meal plan, and fake availability).
- Answer any hotel booking inquires (special request, amendment, waiving and finding new availability).
- Review reservation details with the supplier to avoid any miss matching.
- Reply on any ticket received through Fresh Disk system.
- Make upgrades for any client’s request received from the Customer Service department.
Job Requirements
- Bachelor Degree (Preferred in Tourism)
- At least one year experience in tourism
- Experience in online reservations systems is an advantage
- Excellent English
- Excellent user of Microsoft Office