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Job Description
- Ensure that the customer service team has excellent communication, problem-solving, and professional email/call and face to face etiquette skills for achieving customer satisfaction.
- Ensure that customer complaint is resolved in a professional manner.
- Provide supervision and technical assistance to the customer service team to attain departmental and organizational goals.
- Determine work procedures, work schedules, and workflow for customer service staff.
- Ensure that the customer inquiries are handled and answered in a timely and accurate fashion.
- Develop standard procedures and policies for improving the service provided to customers.
- Conduct meetings with Managers to discuss process improvements and issues and come up with solutions for them.
- Maintain in-depth knowledge of the company’s products, systems, and processes.
- Monitor business and process metrics to measure and manage customer service effectiveness.
- Prepare documentation and reports on routine customer correspondence for future reference purposes.
- Train and enhance training guides for new hires and enhance the training process.
- Build a supportive, positive environment for everyone to work better.
- Supervise on procedure testing the hearing for the patients\customers.
- Track the Selling of the company's products and giving detailed information about them.
- Working on system/database
- Dealing and communicate with the technical department about customer's maintained devices.
- Preparing weekly, monthly, and annual reports for the selling process.
- Follow up with customers and having feedback about the company's service regularly.
- Working on putting and achieving the company's selling target and achievements.
- Meeting the Customer Care department’s objectives and KPIs.
Job Requirements
- University Bachelor Degree is a must
- Up to 5 years of experience in the field of Customer Care & Retail
- Excellent MS Office software skills
- Excellent presentation skills.
- Good analytical skills.
- Excellent planning and time management skills.
- Strategic thinking and business insights.
- Excellent communications and negotiation skills.
- Excellent people management skills.
- Creativity and problem-solving skills.
- Ability to multitask and work under pressure.
- Time Management skills.
- Communications skills
- Good supervisory skills.
- Good Stakeholder management skills.
- Ability to manage and follow up on junior subordinates.
