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Job Description
- To develop and monitor QDB policies and procedures in order to ensure an excellent Customer Service to both internal and external stakeholders, to reach the corporate goal.
- Handle Centre approval requests and provide the center with guidance and support in order to meet customer needs and enhance quality standards.
- Ensure verification of approved center’s internal quality
- Management systems, including the conduct of examination
- Follow-up and assure efficient implementation of External Verifiers’ recommendations with regard to centers approval status.
- Work with technical partners & accreditation bodies in delivering agreed upon quality standards
- Follow up on improvement proposals actions status and assure efficient implementation of improvement actions by elimination of detected quality issues.
- Manage effective administration of student enrollment process, center and invigilation arrangements.
- Process and announce exams results
- Plan, conduct and maintain external.
Job Requirements
- Bachelor’s degree from any discipline with 5 years of experience in Quality field
- Certifications an advantage including Quality Auditor, Quality Engineer, Quality Improvement Associate, Six Sigma, Quality inspection, auditing and testing experience.
- Deep Experience in Total Quality Management
- Strong computer skills including Microsoft Office and databases
- Strong Communication skills - verbal and written.
- Attention to Details
- internal quality audit programs/plans to assure a high level of QDB Qualifications delivery quality and the conduct of examinations.
- Dealing with ambiguity.
- Problem analysis and problem solving.
- Advanced Planning and organizing skills.
- Decision-making.
- Customer service orientation.
- Teamwork.