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Job Description
- The main purpose of a reservation agent is to reserve various requests which come through different mediums.
- Organize reservation records either by date of arrival or alphabetically.
- Prepare both confirmation and cancellation letters regarding reservations.
- Make list of requested item.
- Track room facilities
- Rates hotels so that clients can easily access them.
- Reservation agents process reservations through telephone, mail, fax or any other medium.
- Reserves for travel agents, hotel services etc.
- Cancellation and modification of reservations are their duties.
- Make documents for front office use.
- Book, cancel, alter bookings.
Job Requirements
- Work Experience: Preferring Travel agencies reservation/ Hotel reservation.
- Working Hours: from 9 AM TO 5 PM.
- Appearance should be sophisticated and friendly.
- Must possess an excellent communication skill. This is the most important skill required in this field.
- Friendly nature is a must.
- Should be able to deal with all kinds of personalities.
- Must have a great network links. It is necessary to proceed further.
- Works well independently, or in a teamwork
- Have prior knowledge about hotels, trains, airlines etc.
- Should be aware of all the processes.
- Have a complete knowledge of all the categories they handle.
- Should be able to handle crisis periods
- Should have priority list of all the categories under them
- Ready to join immediately.
