PHP/HTML Software Technical Support
Eye LTD. -
Heliopolis, CairoPosted 6 years ago41Applicants for1 open position
- 40Viewed
- 9In Consideration
- 0Not Selected
Job Details
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Job Description
- Will be responsible for technical support which involves answering incoming phone calls
- Support emails & Tickets,
- Diagnosing software problems,
- Fixing/writing code to resolve customer concerns,
- Answering operational questions,
- Training customers on software functions,
- Communicating with customers via phone and email,
- Recording and documenting steps taken to resolve technical support issues, and delivering professional customer service.
Job Requirements
- Must have 1-3 years of and customer service experience and working with software related problems, reading, programming, and debugging code.
- Intermediate experience in diagnosing and correcting software related issues.
- Adequate experience in PHP, HTML,word press,...etc languages.
- Experience working with windows, LINUX/UNIX operating systems.
- Experience with troubleshooting technical systems and equipment in a technical environment.
- Must be able to understand and write code to aid in solving customer concerns.
- Ability to communicate effectively with customers and other employees via face to face communication, over the telephone or through email.
- Ability to read and understand directions and help document those directions as they relate to understanding software applications.
- Ability to teach and train the software application to our customers.
- Ability to record steps taken to resolve customer questions or issues.
- Ability to learn and understand current propriety software technologies.