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PHP/HTML Software Technical Support

Eye LTD.
Heliopolis, Cairo
Posted 6 years ago
41Applicants for1 open position
  • 40Viewed
  • 9In Consideration
  • 0Not Selected
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Job Details

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Job Description

  • Will be responsible for technical support which involves answering incoming phone calls
  • Support emails & Tickets,
  • Diagnosing software problems,
  • Fixing/writing code to resolve customer concerns,
  • Answering operational questions,
  • Training customers on software functions,
  • Communicating with customers via phone and email,
  • Recording and documenting steps taken to resolve technical support issues, and delivering professional customer service.

Job Requirements

  • Must have 1-3 years of and customer service experience and working with software related problems, reading, programming, and debugging code.
  • Intermediate experience in diagnosing and correcting software related issues.
  • Adequate experience in PHP, HTML,word press,...etc languages.
  • Experience working with windows, LINUX/UNIX operating systems.
  • Experience with troubleshooting technical systems and equipment in a technical environment.
  • Must be able to understand and write code to aid in solving customer concerns.
  • Ability to communicate effectively with customers and other employees via face to face communication, over the telephone or through email.
  • Ability to read and understand directions and help document those directions as they relate to understanding software applications.
  • Ability to teach and train the software application to our customers.
  • Ability to record steps taken to resolve customer questions or issues.
  • Ability to learn and understand current propriety software technologies.

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