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Job Description
A leader software company located in Dokki requires Customer Service Representative
- Manage large amounts of inbound and outbound calls in a timely manner.
- Follow communication “scripts” when handling different topics.
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
- Take opportunities to upsell products when they arise.
- Build sustainable relationships and engage customers by taking the extra mile.
- Keep records of all conversations in our call center database in a comprehensible way.
- Meet personal/team qualitative and quantitative targets.
Job Requirements
- Excellent communication skills.
- Bachelor degree.
- Good communication skills.
- Negotiation skills
- Excellent knowledge of MS Office
- Ability to learn about products and services and describe/explain them to prospects
- Able to speak with customers in a calm, enthusiastic and friendly tone of voice.
- Females Only
