Junior Technical Support Engineer

Paxeramed Corp - Sheraton, Cairo

129
Applicants for
2 open positions
61
Seen
Experience Needed:
0 to 2 years
Career Level:
Entry Level
Job Type:
Full Time
Salary:
Negotiable
Languages:
English
Vacancies:
2 open positions
Gender:
Males Only
About the Job
  • Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps.
  • Improves client references by writing and maintaining documentation.
  • Participates in development of client training programs by identifying learning issues; recommending instructional language.
  • Accommodates client disabilities by recommending devices and techniques.
  • Avoids legal challenges by monitoring compliance with service agreements.
  • Improves system performance by identifying problems; recommending changes.
  • Updates job knowledge by participating in educational opportunities; maintaining personal networks.
  • Accomplishes information systems and organization mission by completing related results as needed.
  • Research required information using available resources;
  • Follow standard processes and procedures;
  • Identify and escalate priority issues per Client specifications;
  • Redirect problems to appropriate resource;
  • Accurately process and record call transactions using a computer and designated tracking software;
  • Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business;
  • Organize ideas and communicate oral messages appropriate to listeners and situations;
  • Follow up and make scheduled call backs to customers where necessary;
  • Stay current with system information, changes and updates
  • Research and identify solutions to software and hardware issues
  • Diagnose and troubleshoot technical issues, including account setup and network configuration
  • Ask customers targeted questions to quickly understand the root of the problem
  • Track computer system issues through to resolution, within agreed time limits
  • Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
  • Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
  • Provide prompt and accurate feedback to customers
  • Refer to internal database or external resources to provide accurate tech solutions
  • Ensure all issues are properly logged
  • Prioritize and manage several open issues at one time
  • Follow up with clients to ensure their IT systems are fully functional after troubleshooting
  • Prepare accurate and timely reports
  • Document technical knowledge in the form of notes and manuals
  • Maintain jovial relationships with clients
Job Requirements
  • Excellent in English is a MUST.
  • Minimum 0-2 experience.
  • Male.
  • Resident of Heliopolis is preferred.
  • Military status: Exempted
  • Excellent IT back ground.
  • Computer networking and hardware
  • CCNA or MCSE is a must.
  • Biomedical background is preferred.
  • Communication or Biomedical engineer is preferred.
  • Excellent problem solving skills.
  • The capacity to work well within a team.
  • Attention to details.
  • Logical thinking.
  • Expert knowledge in how operating systems and software works.
  • Interpersonal skills as you will regularly be in contact with colleagues
About this Company

Paxeramed Corp™ is a world leading medical imaging solution developer based in Boston, MA. that develops a full range of medical imaging solutions including multimodality workstations, web-viewing solutions, cardiac workstations, mobile DICOM viewers, patient portal, dental... (More)

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