Job Details
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Job Description
- Implement Strategic Map and Balanced scorecard with initiatives and objectives, relating and connecting all functions with the organization strategic goals.
- Manage Business Processes for all functions, including process mapping, guidelines, Roles and responsibilities, KPIs and Measurements.
- Perform Client Satisfaction survey to all clients every 6 months, and perform analysis of survey output ( per account, per attribute)
- Manage Complaints Management System, and perform analysis of complaints every 6 months.
- Support in Risk Assessment and analysis on Operational hubs
- Evaluates business initiatives to determine the appropriate organizational effectiveness interventions needed to meet organizational goals.
- Operates as an organizational leader and internal consultant to management in the identification, development, and implementation of business processes.
- Confers with management to gain knowledge of specific work situations requiring employees to better understand changes in policies, procedures, regulations, and technologies.
Job Requirements
- Business Acumen.
- Communication.
- Consultation.
- Critical Evaluation.
- Ethical Practice.
- Global & Cultural Awareness.
- HR Expertise.
- Leadership & Navigation.
- Relationship Management.
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