Organizational Development Supervisor

ECCO - Abbassia, Cairo

Applicants for
1 open position
Experience Needed:
More than 3 years
Career Level:
Job Type:
Full Time
1 open position
About the Job
  • Implement Strategic Map and Balanced scorecard with initiatives and objectives, relating and connecting all functions with the organization strategic goals.
  • Manage Business Processes for all functions, including process mapping, guidelines, Roles and responsibilities, KPIs and Measurements.
  • Perform Client Satisfaction survey to all clients every 6 months, and perform analysis of survey output ( per account, per attribute)
  • Manage Complaints Management System, and perform analysis of complaints every 6 months.
  • Support in Risk Assessment and analysis on Operational hubs
  • Evaluates business initiatives to determine the appropriate organizational effectiveness interventions needed to meet organizational goals.
  • Operates as an organizational leader and internal consultant to management in the identification, development, and implementation of business processes.
  • Confers with management to gain knowledge of specific work situations requiring employees to better understand changes in policies, procedures, regulations, and technologies.
Job Requirements
  • Business Acumen.
  • Communication.
  • Consultation.
  • Critical Evaluation.
  • Ethical Practice.
  • Global & Cultural Awareness.
  • HR Expertise.
  • Leadership & Navigation.
  • Relationship Management.
About this Company

ECCO Outsourcing was established in 2001. We provide a wide array of Business Process Outsourcing services such as Contact Center; Inbound, Outbound, Front and Back Office services, all customized to clients’ needs. We also provide Customer Relationship Management (CRM)... (More)

See all Careers and Jobs at ECCO
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