Application Administrator

Alarabia Group - 10th Of Ramadan City, Cairo

34
Applicants for
2 open positions
27
Seen
Experience Needed:
1 to 3 years
Career Level:
Entry Level
Job Type:
Full Time
Salary:
Negotiable
Languages:
Arabic, English
Vacancies:
2 open positions
About the Job

Position Summary:

The Application Administrator has primary responsibility for ensuring business applications are available and performing optimally for our organization. This requires a team member to have a solid understanding of the application, organizational use, and the underlining technologies along with various inputs and outputs. This team member would pro-actively coordinate with other infrastructure teams to effectively respond to technical hardware and software problems utilizing a variety of tools and methods. The ideal candidate has excellent communication skills to facilitate organizational and technical needs.

Essential Job Duties

  • Provide business application liaison coordination between multiple technical, business, and vendor in support of organizational needs
  • Perform Application Administrator duties for assigned applications (Such as user creation and permissions setting, .. etc.).
  • Support Users on complex technical issues including problems related to business applications
  • Investigate and resolve application functionality issues and provide support and troubleshooting for multiple applications
  • Recommendations and oversight of operational maintenance, administration, daily monitoring, Service / Operation Level Agreement, performance, capacity, and troubleshooting of business applications
  • Ensure application knowledge and associated documentation is updated to facilitate service support for business applications
  • Coordinate with technical teams the delivery and packaging of applications to users for business applications
  • Understand, investigate, monitor, and aid in resolution of integration touchpoints
  • Participate internal Application implementations, upgrades, test and retirements
  • Participate in the planning and testing for disaster recovery and business continuity activities
  • Participate in End user training Delivery “including one-to-one Training”
  • Stay current on industry trends and technology features
  • Adhere to solid security technology practices
  • Provide On Call support when required
  • Other duties as assigned
Job Requirements

Required

  • Associate Degree in related information technology field
  • 1 - 3 years' experience in a technology environment
  • Experience in writing SQL queries
  • Excellent Customer Service skills with the ability to work fluidly with business and technical customers
  • Exceptional Problem solving and troubleshooting skills
  • Experience with ERP Systems and business applications in a corporate environment
  • Promotes teamwork by building commitment and maintaining optimism.
  • Excellent Oral and Written Communication
  • Exceptional organizational skills and attention to detail
  • Solid experience in MS Visio, MS Excel and Reporting tool(s)
  • Very good writing skills in both Arabic and English, including technical and business writing

Preferred:

  • Familiarity with infrastructure technologies such as Server, Security, Desktop, Network, Operating System, Development, and other technologies
  • Knowledge of IT Service Management
  • Provide recommendations on optimal performance of infrastructure technologies. Inclusive of, but not limited to: Server, Security, Desktop, Network, Operating System, Development, and other technologies
  • Have Financial Background
About this Company

العربية جروب مجموعة إستثمارية متخصصة تعمل فى مجال ( الأجهزة المنزلية و الكهربائية ) منذ العام 1989 م ,, تضم المجموعة عدد من الشركات تتكون و تبدأ من شركة للتوريدات و الإستيراد و شركة متخصصة فى مجال المعارض و شركة للخدمات التسويقية و من أهم إحدى شركاتها ( الشركة العربية /... (More)

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