Front Desk - Customer Service Representative

Speakup - Maadi, Cairo

201
Applicants for
1 open position
130
Seen
44
Shortlisted
61
Rejected
Experience Needed:
0 to 3 years
Career Level:
Entry Level
Job Type:
Full Time
Salary:
3,000 to 3,500 EGP per month, Achievement Bonus
Languages:
English
Vacancies:
1 open position
About the Job
  • Receive potential clients in the center.
  • Explain to potential clients company heritage and service range and guide them to best option
  • Resolve customer complaints.
  • Coordinate customer registration and scheduling
  • Confirm customer attendance and progress
  • Assist with placement of orders, refunds, or exchanges.
  • Advise on company information.
  • Act as the company gatekeeper.
  • Suggest solutions when their is a service issue.
  • Handle refunds.
  • Attempt to persuade customer to reconsider cancellation.
  • Inform customer of deals and promotions.
  • Sell products and services.
  • Work with customer service manager to ensure proper customer service is being delivered.
  • Compile reports on overall customer satisfaction.
  • Handle student and instructor logistics and assist in proper resource management
Job Requirements
  • 0 to 3 year of experience
  • Graduates only
  • Good Communicator
  • Adaptive to change
  • Can work under pressure
  • Good Command of English
  • Ability to multi task
  • Proactive
About this Company

Speak Up is one of the largest language school networks in Europe, owned by the international capital group Empik Media & Fashion). The EM&F Group is a leading distributor of products, such as media, entertainment, lifestyle, language training, cosmetics, clothing,... (More)

Industry: Education
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