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Call Center Agent

IFSM
Alexandria, Egypt
Posted 3 years ago
231Applicants for10 open positions
  • 226Viewed
  • 30In Consideration
  • 22Not Selected
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Job Details

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Job Description

  • Attends all assigned calls promptly and courteously based on pre-set Call Center SLA’s and KPIs.
  • Route calls to relevant Departments and follow-up where necessary.
  • Handles customer complaint professionally and responds with efficient solutions and escalates where necessary.
  • Briefs the Duty Manager on complaints that require management assistance.
  • Generate daily Call Center reports

Job Requirements

  • Strong phone and verbal communication skills along with active listening
  • Familiarity with CRM systems and practices
  • Customer focus and adaptability to different personality types
  • GRADUATES & UNDERGRADS who can work as full-timers

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