Call Center Agent
IFSM -
Alexandria, EgyptPosted 3 years ago231Applicants for10 open positions
- 226Viewed
- 30In Consideration
- 22Not Selected
Job Details
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Job Description
- Attends all assigned calls promptly and courteously based on pre-set Call Center SLA’s and KPIs.
- Route calls to relevant Departments and follow-up where necessary.
- Handles customer complaint professionally and responds with efficient solutions and escalates where necessary.
- Briefs the Duty Manager on complaints that require management assistance.
- Generate daily Call Center reports
Job Requirements
- Strong phone and verbal communication skills along with active listening
- Familiarity with CRM systems and practices
- Customer focus and adaptability to different personality types
- GRADUATES & UNDERGRADS who can work as full-timers