French Technical Support Consultants - Alexandria

Sutherland - Alexandria, Egypt

51
Applicants for
10 open positions
40
Seen
21
Rejected
Experience Needed:
0 to 5 years
Career Level:
Entry Level
Job Type:
Full Time
Salary:
Negotiable
Languages:
English, French
Vacancies:
10 open positions
About the Job

Technical Support Agents Required for a Canadian Account in Sutherland Global Services.

Provide support service to Users such as but not limited to the following:

  • Low level Spyware removal where automated removal was not possible with the User’s installed security software.
  • Low level Malware removal where automated removal was not possible with the User’s installed security software.
  • Low level Virus removal where automated removal was not possible with the User’s installed security software.
  • Complex virus removal for McAfee subscribers will be referred to McAfee for resolution
  • Activating current OS and security software updates
  • Router support
  • Removing start-up items
  • Email client application errors or doesn't launch
  • Browser application errors or browser doesn't launch
  • Software Conflicts
  • Internet Issues
  • The Supplier may be required to refer User to Bell to complete the issue resolution.
  • Email Problems
  • The Supplier may be required to refer User to Bell to complete the issue resolution.
  • Hardware Conflicts
  • Browser Hijacks
  • Memory Problems
  • Operating System Updates
  • Internet Connectivity Issues
  • Firewall Configuration & Updates
  • Small Wired/Wireless Networks
  • Network Printer Problems
  • LAN/WAN checks & troubleshooting
  • Bandwidth Test
  • Update of Firewall rules
  • Quick tips on network performance
  • System Crashes
  • PC shutdowns
  • MS Office Applications
  • System Refusal to shut down
  • Annoying Pop-ups
  • Installation of Peripherals
  • Errors
  • Disk-cleanups
  • Program Installations
  • Disk-Defrag
  • Any other failures are handled on a best effort basis

Offered Package & Working Conditions:

  • Very attractive package.
  • Private medical Insurance.
  • Social Insurance.
  • Door to door transportation for all the night shifts.
  • Professional training under the supervision of certified trainers.
  • 9 working hours including 1 hour Break.
  • 2 Days off per week.
Job Requirements
  • Fluent French and very good English level.
  • Engineering background (is a must).
  • CCNA and MCSA knowledge.
  • Flexible to work on rotational shifts basis.
  • University Graduate is a MUST.
  • Alexandria resident is a MUST.
About this Company

As a process transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers, across industries from financial services to... (More)

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