Customer Care Executive

DHL Express Egypt - Cairo, Egypt

167
Applicants for
1 open position
6
Seen
1
Rejected
Experience Needed:
2 to 4 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Salary:
Negotiable
Languages:
English
Vacancies:
1 open position
About the Job
  • To investigate Customer claims and complaints and provide responses in accordance with DHL’s Claims policy and achieve personal and departments targets.
  • Responsible for work processes that affect success of own role and have a moderate impact on the performance of the department.
  • Record and investigate claims for compensation and complaints received from customers.
  • Respond to all written and telephone complaints and claims received in a timely and effective manner in accordance with department standards.
  • Address objections from customers effectively and negotiate to achieve the best possible decision.
  • Advise customers on ongoing status of each claim.
  • Liaise with relevant departments in order to manage claims
  • Provide CS Agents with support and advice in settling customer issues.
  • Negotiate satisfactory conclusion for both DHL and the customer
  • Provide CS and Sales staff with specialist insurance information related to high value and high risk shipments.
  • Use independent judgment and determine best course of action through the interpretation of policies and procedures.
About this Company

DHL is present in over 220 countries and territories across the globe, making it the most international company in the world. With a workforce exceeding 315,000 employees, we provide solutions for an almost infinite number of logistics needs.

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