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E-Commerce Advisor

DHL Express Egypt
Cairo, Egypt
Posted 6 years ago
46Applicants for1 open position
  • 20Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

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Job Description

  • Ensure all aspects of customer service in relation to Customers using DHL’s eCom tools and promotion of eCom tools
  • Takes the lead in effectively applying new processes and skills in accomplishing tasks and may teach them to others.
  • Responsible for work processes that affect the success of own role and have a significant operational impact on the performance of the department.
  • Performs all of the standard and all of the specialized and most complex aspects of the function.
  • Collect any new requirement from the eCom customers for future development.
  • Plan and manage eCom tools deployment to ensure achievement of deployment targets.
  • Research fully all potential SPS/eCom customers, analyse their special needs, if any, and work with Sales and Marketing teams to recommend appropriate eCom tools
  • Train all the users of the SPS.
  • Make joint sales calls and visits with Sales staff, to sell the benefits of DHL’s eCom tools to customers
  • Help customers during eCom products deployment and hand-hold them through the implementation process
  • Assist customers in trouble shooting queries
  • Arrange SPS demonstrations for customers
  • Keep existing SPS/eCom customers informed of new SPS/eCom versions
  • May direct the work of others and contribute to employees’ professional development.

Job Requirements

  • Fluent English.
  • Good Communication Skills.
  • Cairo Residence
  • 4+ or more years of experience in related area of responsibility.
  • Subject matter expert in service, production, or support area of responsibility.
  • Comprehensive knowledge in technical or specialty area.

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