Technical Support Specialist

Orchtech - Dokki, Giza

Applicants for
1 open position
Experience Needed:
More than 2 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Arabic, English
1 open position
Males Only
About the Job
  • Installing and configuring computer hardware, operating systems and applications; including windows, Linux and Mac OS
  • Installing, Configuring, and Administering Servers AD, DNS, DHCP, WSUS, TMG, MS-SQL, MySQL, PostgreSQL and Web Server (IIS, Apache).
  • Monitoring and maintaining computer systems and networks
  • Troubleshoot problems reported by users
  • Troubleshoot and solve any problem could happen in any equipment
  • Replacing parts as required.
  • Performing the regular backup for all network devices
  • Planning for backup and recovery of data base information with Microsoft DPM, Symantec Backup Exec and Acronis Backup
  • Testing and evaluating new technology
  • Prioritizing and managing many open cases at one time.
  • Implementing software deployments at clients’ sites for one of two software solutions:
    • NetSupport Software modules
    • WhatsApp Gold from Ipswitch
Job Requirements
  • Basic Knowledge with a scripting language (PowerShell & VBscript)
  • Understanding of OSI layer model, TCP/IP protocols, subletting and related protocols such as DHCP, WINS, DNS, SMTP, POP3, SNMP and more.
  • Familiar with High Availability Solutions Based on Microsoft NLB and Failover Clustering
  • Good command of English.
  • At least 2 years of experience.
  • Ability to read, analyze, and interpret technical procedures.
  • Ability to write reports, business correspondence, and procedure manuals.
  • Ability to work under pressure and meet deadlines
  • Ability to work well in a team
  • Advanced troubleshooting and multi-tasking skills
  • Excellent communication skills
  • Excellent time management skills
  • Males Only
About this Company

Established in 2007 OrchTech is a growing expertise in general software development. Our team’s expertise, our ongoing technical and business training programs, client and industry research and investment in Business ensures that we stay at the forefront of the companies... (More)

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