Customer Service Specialist
Edfa3ly -
Sheraton, CairoPosted 6 years ago123Applicants for9 open positions
- 83Viewed
- 24In Consideration
- 21Not Selected
Job Details
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Job Description
Main Duties:
- To embrace and achieve our mission to deliver timely, accurate, and professional customer service to our customers.
- This position requires a significant phone, e-mail, chat, and face to face communication with customers in a fun and fast-paced environment.
- Applicable directly coordinate with customers to assist them with any questions or issues arising from their use of our services. Provide customers with superior recommendations and actions.
- Utilize a wide variety of software tools to navigate customer accounts, research and review policies, and communicate effective solutions.
- Prioritizing and achieving multiple tasks, establishing and meeting deadlines.
- Create a smooth communication channel with different departments to resolve customer problems and requests when needed in a highly professional manner.
- Apply FCR concept for all customers’ inquiries. Handle and retain all the customers’ complaints within the SLA.
- Implement high-quality standards of Customer Service for customers through exceeding all KPI’s threshold
- Explore the required negotiation skills when needed.
Job Requirements
- 0-1 years of experience in customer service " Fresh graduates are welcomed"
- Strong communications and interpersonal skills.
- Excellent command of both Arabic and English written and spoken.
- Excellent computer skills.
- Must be able to display a capacity for problem-solving
- Multi-tasked and flexible team player with the ability to work on own initiative and consistently meet demanding deadlines.
- Capability to work under high pressure with a positive attitude.
- Excellent telemarketing and listening skills.
- Flexible in shifts