Customer Service Specialist

Edfa3ly - Sheraton, Cairo

Applicants for
9 open positions
Experience Needed:
0 to 2 years
Career Level:
Entry Level
Job Type:
Full Time
2,000 to 2,500 EGP per month
Arabic, English
9 open positions
About the Job

Main Duties:

  • To embrace and achieve our mission to deliver timely, accurate, and professional customer service to our customers.
  • This position requires a significant phone, e-mail, chat, and face to face communication with customers in a fun and fast-paced environment.
  • Applicable directly coordinate with customers to assist them with any questions or issues arising from their use of our services. Provide customers with superior recommendations and actions.
  • Utilize a wide variety of software tools to navigate customer accounts, research and review policies, and communicate effective solutions.
  • Prioritizing and achieving multiple tasks, establishing and meeting deadlines.
  • Create a smooth communication channel with different departments to resolve customer problems and requests when needed in a highly professional manner.
  • Apply FCR concept for all customers’ inquiries. Handle and retain all the customers’ complaints within the SLA.
  • Implement high-quality standards of Customer Service for customers through exceeding all KPI’s threshold
  • Explore the required negotiation skills when needed.
Job Requirements
  • 0-1 years of experience in customer service " Fresh graduates are welcomed"
  • Strong communications and interpersonal skills.
  • Excellent command of both Arabic and English written and spoken.
  • Excellent computer skills.
  • Must be able to display a capacity for problem-solving
  • Multi-tasked and flexible team player with the ability to work on own initiative and consistently meet demanding deadlines.
  • Capability to work under high pressure with a positive attitude.
  • Excellent telemarketing and listening skills.
  • Flexible in shifts
About this Company

- Edfa3ly “we pay for you” is a bridge that links between the US merchants and the customers in Egypt, we allow the Egyptian customers to purchase any item from any US merchant and have it delivered in a quick and reliable manner.

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