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Reservation Agent - (B2B Online System)

Royal Ambassador
Dokki, Giza
Posted 6 years ago
74Applicants for3 open positions
  • 65Viewed
  • 7In Consideration
  • 3Not Selected
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Job Details

Experience Needed:
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Job Description

  • Check daily online bookings in the system .
  • Handle all Daily Travel agents requests .
  • Work on all reservations created to get better rates.
  • Handle on request bookings and get it confirmed.
  • Find new resources for better rates
  • Make telephone calls to the potential customers

Job Requirements

  • Experience (1-3) in Reservation (online B2B)
  • Excellent communication skills and strong telephone manner.
  • Very good English - reading and writing
  • The ability to complete rates and dig for the best offers for the request.
  • Good Communication and Negotiation Skills and able to work under pressure.
  • Problem-Solving Skills: Reservation agents will have to solve customer issues, sometimes without seeing the actual problem first hand, being able to problem solve with a customer will help your job.
  • Very good computer skills.
  • Customer service skills.
  • Work under pressure.
  • Ability to work after hours if needed.
  • Understand the service concept of travel industry
  • Understand the service we present to our travel agents.

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