Contact Center Manager

Youssef Allam Group - Nasr City, Cairo

169
Applicants for
1 open position
161
Seen
11
Shortlisted
140
Rejected
Experience Needed:
More than 10 years
Career Level:
Manager
Job Type:
Full Time
Salary:
Negotiable
Vacancies:
1 open position
About the Job

Job Description:

  • Maintains and improves call center operations by monitoring system performance identifying and resolving problems , preparing and completing action plans .
  • Responsible for maintaining call center database .
  • Monitor and improve ordering ,telephone handling , dispatching ,incomplete & installation Procedure.
  • Oversee and ensure conflict resolution between associates and customers .
Job Requirements
  • 10+ experience in call centers - specially machinery or industrial sectors .
  • Engineering bachelor degree .
  • Proficient in relevant CRM/ERP application and call center systems.
  • Strong knowledge of performance evaluation and customer service metrics .
About this Company

Youssef Allam had a vision to revolutionize the paper trade in Egypt. In 1948, he seized the opportunity to establish a paper trade company; the first of its kind in the region, serving Egypt and the Middle East.

Youssef Allam was able to lead the paper trade in... (More)

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