Travel Agency Call Center Representative

Royal Ambassador - Downtown, Cairo

Applicants for
5 open positions
Experience Needed:
More than 2 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
5 open positions
About the Job

About Trip Chance

Trip Chance is one of Royal Ambassador Holding company that serve millions of travelers across the world in cheap Booking Hotels, Booking Site Seen, Car Rental and Transfers, We were founded in 2005 & as the world is now moving rapidly towards the Digital channels , Our website & App. Will mainly be the upcoming gateway in travelling experience.

We creating a lifestyle of sheer pleasure for every traveler seeker, and in just one click serve his/her with premium and luxury service.

Trip Chance has a number of outstanding features that make it a prized book development, including one of the region’s largest booking engine that comfort the traveler seeker to book all his/her trip easily and enjoy the world’s best places to stay.

What we are seeking

A passionate agent, eager to provide exceptional customer support aiming to reach service excellence, targeting high value customers across multiple channels creating a differentiated customer experience , If you want to be a part of something awesome in an engaging environment, don’t miss this opportunity!

Main Responsibilities

  • Provides the highest quality customer experience and exceeds expectations of all internal and external customers by handling all questions, complaints, and inquiries with the highest degree of courtesy and professionalism.
  • Research, analyze and resolve customer (internal and external) issues in an accurate and timely manner by using appropriate tools and resources to assess situations and create resolutions appropriate, while maintaining ownership of the issue.
  • Assists customers, by handling questions, complaints, and inquiries via inbound calls, e-mail messages & Social Media interactions.
  • Creatively solves customer issues and provides resolutions to the customer’s satisfaction. Escalates issues as needed in the fastest manner.
  • Detailed documentation of customer incidents and resolutions in case records, emails, etc. in a proficient, accurate, and timely manner.
  • Follow-up of customer cases and escalations to management, other departments, customers, etc. and posts resolutions to case records.
  • Creates mails response letters to customers as needed.
  • Perform up selling & sales tasks
  • Achieves phone management metrics as determined for Contact Center Representatives.
  • Other duties assigned as needed
  • Establishes and maintains positive working relationships with peers, management, corporate, coworkers, and partners.
  • Manages resources to ensure established service levels are achieved at all times.
  • Must maintain up-to-date Customer Support Agent skill set.
  • Must maintain confidentiality.
  • Team player within department, company and network.
  • While operating in service area, must have ability to periodically remain after shift ends & shift based
Job Requirements

Required Soft Skills

  • Traveler-focused with the ability to work effectively and professionally with both internal and external customers.
  • Ability to perform work activities requiring negotiating, instructing, persuading or speaking with others.
  • Advanced analysis skills to include skill in situational analysis and risk mitigation. Demonstrated strong research skills in all lines of Business.
  • Ability to work in high stress environment; managing stress in a professional manner and without disruption to the operation, employees, or customers.
  • Track record of exhibiting good judgment and common sense. Skilled in fair and impartial judgment.
  • Strong verbal and written communication skills. Ability to assess the customer and adjust communication style accordingly.
  • Excellent interpersonal skills with ability to positively influence others.
  • Strong organizational skills with ability to effectively manage competing priorities.
  • Strong technical skills and computer knowledge, including all Microsoft Office Proficiency with Website and Functionality. (other software)
  • Thorough and complete knowledge of travel industry procedures, policies and applications.
  • Ability to identify business inconsistencies and to effectively multi-task and follow-through in a timely manner.
  • Ability to adapt well to change with Strong attention to detail & Creative problem-solving skills

Language & Experience:

  • Fluent in English
  • Customer Service /Call center experience is a Must
  • Preferable in the field of tourism
About this Company

Royal Ambassador Club® Online Hotels , flight , car rental reservation System , Book Online at any of our more than 745,000 hotels worldwide.
Your points never expire and you can redeem them for Hotel Nights , Free Vouchers & more.
And if you are a member of Royal... (More)

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