Senior Technical Support Specialist

Job Description:

• Configures, installs, and supports desktops, Cisco phones, laptops, mobile devices, printers, monitors, portable data storage devices, and other peripherals to ensure fulfillment of business requirements.
• Provided support for technical issues while visiting HQs and branches to ensure fulfillment of business requirements and customer satisfaction.
• Ensures all aspects of Disaster Recovery (DR) are operational and tested in order to keep operations running smoothly.
• Acting as first and/or second line of support by being responsible for receiving and tracking tickets on the ticketing system, assigning them to a technical specialist to ensure that tickets are resolved and closed with the customer and on the system.