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Customer Service Representative

Digital com
Cairo, Egypt
Posted 6 years ago
80Applicants for1 open position
  • 36Viewed
  • 10In Consideration
  • 0Not Selected
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Job Details

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Job Description

A customer service Officer will act as a liaison, provide services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

  • Handles incoming calls or inquiries from prospective customers or clients
  • Assists customers effectively by solving customer disputes
  • Provides customer additional information or explains services
  • Discusses products offered and ensures customer satisfaction
  • Tactfully handles confrontational or stressful interactions with the public
  • Completes supporting paperwork and data entry as required
  • Accurately captures customer information
  • Creates and maintains service reports
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

Job Requirements

  • Strong communication and negotiation skills
  • Detail oriented and works with a high degree of accuracy
  • Ability to multitask
  • Handles confidential financial and personal information appropriately
  • Ability to tactfully handle stressful and difficult situations
  • Possess strong problem solving skills

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