Customer Service Representative

Digital com - Cairo, Egypt

Applicants for
1 open position
Experience Needed:
2 to 4 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Negotiable, bonus up to 2 months
1 open position
About the Job

A customer service Officer will act as a liaison, provide services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

  • Handles incoming calls or inquiries from prospective customers or clients
  • Assists customers effectively by solving customer disputes
  • Provides customer additional information or explains services
  • Discusses products offered and ensures customer satisfaction
  • Tactfully handles confrontational or stressful interactions with the public
  • Completes supporting paperwork and data entry as required
  • Accurately captures customer information
  • Creates and maintains service reports
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers
Job Requirements
  • Strong communication and negotiation skills
  • Detail oriented and works with a high degree of accuracy
  • Ability to multitask
  • Handles confidential financial and personal information appropriately
  • Ability to tactfully handle stressful and difficult situations
  • Possess strong problem solving skills
About this Company

We are one of the leading companies in Egypt specializing in the design, engineering, integration and installation of Custom Electronics Systems for the commercial, residential and yachts markets.

Established in 1997 with 6 full-time individuals, by 2013 we... (More)

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