Operations Supervisor

Job Description:

• Supervise on ground team , hub operations team, customer service, coordinators & follow-up team to ensure meeting targets and KPIs.
• Manage, train, plan, direct and control all operations resources to ensure timely and efficient management of shipments and internal hub operations.
• Ability to manage multi site operations; expecting to expand nation wide.

Job Accountabilities Linked to Objectives:

• Responsible for overall operational management and performance
• Assign tasks to operation team according to schedule.
• Ensure that the process and employees are working smoothly and efficiently.
• Achieve KPI commitment.
• Supervise staff to ensure that safety best practices are being followed while handling shipments.
• Train and develop industry best practices and SOPs to operations and customer service team members.
• Evaluate all aspects of employee performance and provide coaching or discipline as needed.
• Provide operations staff with guidance and support to cope with volume growth.
• Reassign responsibilities based on change in volumes or geography.