Job Details
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Job Description
- Stylish Eve is hiring for its own brands “Rush Brush” and “Hapilin” Customer Service Representatives with a very competitive package.
Key Accountabilities:
- Assuring customer satisfaction.
- Provide information and guidance to resolve customer inquiries over the phone.
- Respond to customer inquiries through different social media platforms.
- Provide the customers with the needed assistance before and after-sale.
Duties:
- Assist customers by explaining procedures, answering questions, creating orders, and providing information.
- Support customers online via social media channels.
- Guide customers to get the right and suitable products.
- Handle all customer’s complaints.
- Build sustainable relationships and engage customers by taking the extra mile.
- Identify and escalate priority issues to supervisors.
- Document all call information according to standard operating procedures.
- Seize opportunities to upsell products when they arise to enhance sales.
- Research required information using available resources.
- Updates job knowledge by studying new product descriptions and participating in educational opportunities.
- Any other task that the manager requires.
Job Requirements
- Bachelor’s degree is a must.
- Excellent command of English is a must
- Flexibility to work on rotational shifts basis
- Customer service experience is a plus
- Excellent communication skills and negotiation skills.
- Computer literacy.
- Time Management skills.
- Teamwork skills.
- Multi-tasker.
