Customer Service Representative

GLM - Cairo, Egypt

Applicants for
4 open positions
Experience Needed:
More than 2 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time Work From Home
2,000 to 4,000 EGP per month
4 open positions
About the Job
  • Our mission is simple: To deliver extraordinary customer experiences.
  • Customer service is very important to us and we only hire the warmest and the most positive, genuine and dedicated people to represent our company.
  • As our Customer Service Specialist, you’re the essence of extraordinary customer service. You love people and love to enrich their lives through dialogue. Having a detailed knowledge about our products, you’re not just serving information, but are also making recommendations and play an advisory role.

What You'll Do:

  • Our Customer Service Happiness Specialist support our customers by solving their pre- and -post purchase inquiries and helping them have such a WOW experience with our company that they can't stop talking about us to their friends and family -- but, this isn't your average customer service/virtual assistant job:
    • You'll answer questions via email, live chat, social media and phone support
    • You'll work with a team that is building a brand of unparalleled customer service around the world
    • You'll answer customers questions about our products by delivering extraordinary service
    • You'll contact potential distribution agents and Social Media influencers
    • Overall, you'll work side-by-side with our customers to provide creative solutions to challenging problems
Job Requirements

What We'll Love About You:

  • You've got initiative and self-motivation: You LOVE to put in a good day's work!
  • You've got passion for customers and the ability to champion high levels of customer satisfaction
  • You have 2+ years of customer service experience (but that's not the only thing you've done)
  • You have an eye for detail
  • Analytical thinking and problem-solving are your bread and butter
  • You have excellent written and verbal communication skills
  • Your time management and organizational skills are off the charts, with the ability to work with deadlines
  • You can type really fast (this is a must!)
  • You have experience with Excel

What We Offer:

  • Small team, big impact. Everything you do makes a difference.
  • Great team members. People you'll enjoy being around.
  • Growth Opportunity. Help us grow, you’ll grow too.

**Are you ready to join us in the journey as we take our organization to the next level? Come help design the future as part of a great company, and a team of great people**

About this Company

We are creative, visionary minds of many disciplines who put future-forward thinking into projects that push the edges of digital technology. Our customers seek us out for that reason. And what's even better — we have a blast doing it.

Who said work can't be fun?... (More)

Industry: Retail
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