Customer Service Representative
GLM -
Cairo, EgyptPosted 7 years ago225Applicants for4 open positions
- 76Viewed
- 18In Consideration
- 11Not Selected
Job Details
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Job Description
- Our mission is simple: To deliver extraordinary customer experiences.
- Customer service is very important to us and we only hire the warmest and the most positive, genuine and dedicated people to represent our company.
- As our Customer Service Specialist, you’re the essence of extraordinary customer service. You love people and love to enrich their lives through dialogue. Having a detailed knowledge about our products, you’re not just serving information, but are also making recommendations and play an advisory role.
What You'll Do:
- Our Customer Service Happiness Specialist support our customers by solving their pre- and -post purchase inquiries and helping them have such a WOW experience with our company that they can't stop talking about us to their friends and family -- but, this isn't your average customer service/virtual assistant job:
- You'll answer questions via email, live chat, social media and phone support
- You'll work with a team that is building a brand of unparalleled customer service around the world
- You'll answer customers questions about our products by delivering extraordinary service
- You'll contact potential distribution agents and Social Media influencers
- Overall, you'll work side-by-side with our customers to provide creative solutions to challenging problems
Job Requirements
What We'll Love About You:
- You've got initiative and self-motivation: You LOVE to put in a good day's work!
- You've got passion for customers and the ability to champion high levels of customer satisfaction
- You have 2+ years of customer service experience (but that's not the only thing you've done)
- You have an eye for detail
- Analytical thinking and problem-solving are your bread and butter
- You have excellent written and verbal communication skills
- Your time management and organizational skills are off the charts, with the ability to work with deadlines
- You can type really fast (this is a must!)
- You have experience with Excel
What We Offer:
- Small team, big impact. Everything you do makes a difference.
- Great team members. People you'll enjoy being around.
- Growth Opportunity. Help us grow, you’ll grow too.
**Are you ready to join us in the journey as we take our organization to the next level? Come help design the future as part of a great company, and a team of great people**
