Call Center Team Leader

Go Partners - Smart Village, Giza

247
Applicants for
1 open position
98
Seen
3
Rejected
Experience Needed:
1 to 3 years
Career Level:
Manager
Job Type:
Full Time
Salary:
Negotiable, Commission and Bonus
Languages:
English
Vacancies:
1 open position
About the Job
  • Be in charge of running and managing the call center daily
  • Set targets for all other call center agents to meet up with
  • Schedule and organize shift patterns for other team members to ensure that customers are never left unattended to
  • Understand all organization’s products, services, procedures and guidelines and communicate same to all team members
  • Prepare forecasts and budgets for the call center
  • Monitor all calls to ensure that due procedures and quality standards are strictly adhered to
  • Facilitate and organize training session for all agents and participate in recruitment of new call center agents
  • Recommend and purchase gadgets to enhance job performance at the call center
  • Conduct regular review of all call center agents performance and organize training sessions for under performers
  • Submit regular reports to management and seek new ideas and strategies to improve performance at the center
  • Keep up with trends and happenings in the industry and ensuring adherence to industry standards
  • Ensure that clients are kept happy and satisfied at all times by providing prompt response and solutions to their challenges at all times
  • Ensure a safe and harmonious working environment for all other team members and delegate duties to all team members.
Job Requirements
  • Very Good English.
  • Previous Experience in banking industry is preferably as a call center team leader.
  • Maximum age of 30.
About this Company

Go Partners is dedicated to build long-term relationships; by providing flexible out-sourced contact center solutions which add maximum value to our clients. We strive to create a positive experience with every customer interaction by delivering the best people, best... (More)

See all Careers and Jobs at Go Partners
Hiring?
Signup for an employer account and Post your Jobs!