Senior Collaboration Engineer

e-finance - Smart Village, Giza

Applicants for
1 open position
Experience Needed:
3 to 5 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Education Level:
Bachelor's Degree at least
Arabic, English
1 open position
About the Job

About the Job

  • Ensure stable and reliable Operation for internal cloud
  • Day-to-day performance monitoring.
  • Technical administration and troubleshooting for Cisco collaboration solutions including (Collaboration End Points, Call Manager, Unity, IP Fax Solution , Video Solution , Jabber IM& presence , Express Way (MRA & Jabber Guest) , Webex , Prime Management, Voice Gateways and PRIs).
  • Technical administration and troubleshooting for Cisco Contact center solutions including different channels (IVR and scripting, Email, Social Minor (Live Chat, Social Media) ,Fax , Video with remote support) and quality tools (CUIC, AQM , Voice and Screen recording , WFM)
  • Troubleshooting and fault analysis and repair.
  • Trouble ticket generation, response and escalations.
  • Standard changes implementation via our change control systems and processes.
  • Administration for Management applications for health monitor and archive configuration.
  • Participate in a 24x7 call-out rota.
  • Ticket and standard changes response for customer with valid support contract
Job Requirements
  • Bachelor's degree in communication / computer engineering.
  • 3-5 years working experience in a similar environment (UCCX experience is a must).
  • CCNA collaboration is a must.
  • CCNP collaboration certificate is a must.
  • Experience in Cisco Partner or cloud provider is preferred.
  • Willing to work for long hours on occasion.
  • Strong team player with solid interpersonal skills.
  • Excellent communication skills.
About this Company

e-finance provides state of the art Electronic Payment Solutions and Business Integration & Optimization services to the government and financial sectors in a secure environment according to the international security standards.

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