Professional Services Manager – Gulf Region

The Professional Services Manager will be responsible for leading, managing and providing oversight of the company service delivery for customer projects and implementations. The Professional Services Manager is accountable for the performance of all implementations and outsourcing projects.

The Professional Services Manager will provide high touch customer engagement, staff planning, quantitative business analysis, revenue cycle management, budget planning, financial modeling, performance measurement, policy implementation, compliance and communications.

This individual will be responsible for executing the strategy for new projects, developing relationships with new and existing clients and managing project delivery. This individual will spend a significant amount of time interacting with clients, monitoring and measuring team performance, providing leadership in proposal development. This position requires an individual committed to the success of the business and requires someone who is an entrepreneur at heart, with the drive and energy needed to succeed, willing to roll up your sleeves and get your hands dirty.

Primary Responsibilities

• The Professional Services Manager is responsible for providing oversight in developing project plans and resources estimates, monitoring and tracking project execution and ensuring budgets and timelines are met within the requirements of contracts.
• Develop and maintain productive relationships with the company’s customers and senior management.
• Proactively engage customers for reviews, project performance and execution.
• Establishing and managing expectations of service delivery and direct staff to accomplish deadlines.
• Ensure proper staffing of all projects, on time delivery of all deliverables.
• Must be able to develop and implement corrective action plans and engage customers in the event a project becomes in jeopardy.
• Develop knowledge internally and externally, while continuing to learn and share knowledge with customers and team members.
• Work with sales leadership to strategize on new business opportunities and lead/support proposal efforts with support from the team.
• Collaborate with subject matter experts to ensure that the scope of work is properly identified in order to respond to requirements specified in solicitation documents.
• Build and maintain proposal repositories for the storage of current and past proposal responses.
• Analyze impact (staff, schedule and costs) when an update of statements of work & amendments are issued by the customers.
• Work with sales leadership in preparing the competitive pricing data in support of cost/price proposal development that matches the scope of work identified during the RFP analysis/assessment.
• Manages professional services team including professional and technical staff and provides guidance related to Project Management and related issues.
• Sets department direction and motivates staff to achieve direction.
• Travel requirements as required at least 75% of the time

Additional Responsibilities

• Provides support, resources and guidance on all proposal efforts or components of proposals as they relate to Professional Services efforts. This includes the identification, allocation and assignment of resources in support of proposal development, creation of program management standards based on industry best practices and operating standards within the department.
• Develops and implements business vision, critical success factors and operating plans; develops and communicates department/enterprise vision, strategies, critical success factors and plans; develops high-level migration plans. Sets direction based on alignment to business and overall standards.
• Defines individual and project performance objectives and development plans and ensures alignment with project and department objectives.
• Formulates and executes process and organizational improvement direction and programs which enhance overall effectiveness; proactively seeks ways to improve management processes. Understands business process, issues/problems and applies appropriate PM and IT standards and solutions.
• Hires and manages Professional Services resources and may hire and manage individual contributors; coaches and counsels team members. Determines and manages staffing strategy and