Customer Care Executive - Hurghada

Confidential Company - Hurghada, Red Sea

78
Applicants for
1 open position
74
Seen
2
Shortlisted
70
Rejected
Experience Needed:
More than 2 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Salary:
Negotiable
Vacancies:
1 open position
About the Job
  • Provide customers with the highest level of service as per agreed department SLAs and KPI’s to improve customer satisfaction via professional & timely problem resolution, domain knowledge, status update, willingness to help, timely call back and turn-around time in accordance with Department SLAs.
  • Handle complaints, customer queries, resolve issues within specified timeliness in the related KPI's.
  • Maintain Customers’ database ensuring that customer details and contact information are updated for timely and accurate reference
  • Conduct necessary research and follow with other departments on behalf of the customer before coming up with recommendations
  • Prepare “exception forms” and collect the evidence in the file to support the exception for customers in line with ERC’s policies & procedures for management approval.
  • Escalate customer issues and report major problems to Customer Care & CRM Manager via CRM system.
  • Provide status update to customers on pending / ongoing cases and ensure continual CRM system update.
  • Maintain accurate customer history via “interaction” and “Service request” in accordance to CRM system.
  • Provide root cause analysis with recommendations and opportunities.
  • Perform any other tasks relevant to the Division’s activities ,as assigned by the Head of Developer Services.
Job Requirements
  • Bachelor’s degree in Business Administration, Public Relations, Communications or a relevant discipline.
  • 2+ years of experience in Real Estate.
  • Oracle Customer Care Experience.